Customer Service

Normic is a brand of equipment for deep-sea fishing Made in Italy, made in an artisanal way, to order and with many possibilities of customization. All products are unique and different from each other!
Delivery is therefore estimated to be around the 5th working day after approval of the order. However, it may be delayed due to the production of the part.

The shipment will be made by express courier.

Deliveries to islands and Calabria take 2 extra days.
Saturdays and public holidays are excluded and it is except for some minor localities.

We will email you tracking information for your order after it has been shipped. Use this service to monitor the status of your delivery.

Delivery costs will be displayed at the time of payment and will be included in the total amount of the order.

In the presence of the courier, please check that the number of packages delivered corresponds to that indicated on the waybill (delivered by the courier).

Also check that the packaging is not visibly damaged, tampered with, wet, too light or otherwise altered in the closing materials (custom adhesive tape).

In the event of one of these eventualities, the consumer customer may not accept the delivery or accept it "with reservation". Once the courier's document has been signed, it will not be able to raise any objection regarding the external characteristics of the goods delivered. Even if the packaging is intact, the goods must be checked within eight days of receipt.

Any hidden damage or anomalies must be reported in writing by registered letter with return receipt to the courier whose address is specified on the accompanying document.

No responsibility can be attributed to Normic in case of delay in the execution of the order or in the delivery of the goods ordered. The delivery times of the goods are purely indicative and may be subject to change for reasons of force majeure due to road conditions in general and by act of authority, as well as during holidays.